A message from West Hartford Pediatrics on the 2019 Coronavirus Pandemic
March 25, 2020
Good Morning to the Families of West Hartford Pediatrics:
Do know that all of our providers and staff are thinking of you, miss you, and hope that you are safe and healthy at home.
We hope that you will call us with any concerns about your children; we remain here for you during this very challenging time.
As I am sure you will understand, in an effort to continue to minimize spread of the coronavirus, we are, at our office, continuing to offer well child visits— especially for newborns and younger infants who require their vaccines. These visits are scheduled in the mornings; careful hygiene and screening measures are practiced, and will be reviewed with you prior to your visit.
If you have any medical concerns, please do call us: our nurses are here to help you; we can provide telemedicine visits with one of our providers in place of an in-office sick visit; they can provide meaningful and valuable care.
Most importantly, we hope that you will remain safe at home; I cannot stress enough the importance of this. Wash your hands regularly, avoid touching your face, stay hydrated, and eat healthily, and REMAIN COMMITTED TO SOCIAL DISTANCING.
Additionally, we will provide links that promote good health and well being. Exercise at home, or out for a walk— NO PLAYGROUNDS; projects, music, and fun activities for you and your children— we will send our ideas along, and hope that you will share with us your ideas as well!
Meanwhile it is also so beneficial to communicate with each other: anxiousness, stress, concerns, frustrations— we are spending a great deal more time in close quarters— and this can be quite challenging— testing the best relationships!
We encourage you to share your feelings with each other— communication is so helpful in relieving the stress of our current challenges— realizing that each of us may experience this pandemic differently; how important it is for us to be there for each other. Caring, patience, understanding, love and support.
We wish you all continued good health, as we share these challenging days together.
With warmest regards,
March 18, 2020
Dear Families of West Hartford Pediatrics:
I am writing to you to inform you of temporary changes to the care that we are providing at our office in the current climate of the coronavirus pandemic:
Hoping that this letter finds you all safe and well, we remain here for you. In an effort to continue to provide your children with the care they need, while minimizing the risks of spreading the coronavirus, we will be offering telemedicine care for many medical concerns— this instead of an actual office visit. From the standpoint of insurance coverage, these “virtual” visits are recognized as traditional office visits.
A telemedicine visit starts with your calling the office with your concerns. A staff member will guide you to a conversation with one of our nurses, who will either provide triage recommendations or offer you scheduling of a telemedicine visit. It is also possible that, for select concerns and as determined by the provider, a traditional in-office visit, or a visit in the parking area of the office may be arranged.
We will continue to schedule and provide well-child preventive care visits— especially for infants and children requiring their vaccinations; however, as will be the case for any in-office visit, certain criteria MUST be met:
AT THE TIME OF YOUR SCHEDULED IN-OFFICE VISIT, YOUR CHILD MUST BE IN GOOD HEALTH, WITH NO HISTORY OF FEVER, RUNNY NOSE, COUGH OR SORE THROAT FOR THE PREVIOUS TWO WEEKS. ALSO, THERE MUST BE NO HOUSEHOLD ILLNESSES DURING THE PREVIOUS TWO WEEKS.
Lastly, for ALL IN-OFFICE VISITS, we are sincerely requesting that ONLY ONE adult accompany your child to the office— NO OTHER SIBLINGS OR RELATIVES. We will be very grateful for your cooperation in satisfying this policy— all in an effort to minimize spread of the coronavirus, and to keep your child and our staff safe and healthy!
On a more personal note, as I am now 64 years old (who knew!) I find myself in a higher risk category for significant illness from the coronavirus. I will therefore be limiting my care to telemedicine visits for the next month or so. I so appreciate you understanding— as, in the office, my wonderful colleagues will take very good care of your children!
Of course: please keep an appropriate distance with your fellow shoppers; wash your hands frequently, and do your best NOT TO TOUCH YOUR FACE until your hands are thoroughly clean. We are here for you, and share these challenging times with you.
With warm regards,